Front Office Supervisor Grand Cayman

Front Office Supervisor Vacancy Grand Cayman | Front Office Supervisor Jobs Grand Cayman | Front Office Supervisor Grand Cayman

Front Office Supervisor Grand Cayman, Some of your responsibilities include:

Meet with staff to get any pertinent information at the start of the shift and review the Front Desk logbook.
Review all arrivals and departures noting any special requests, and challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
Make sure all shifts are covered as scheduled and cover as necessary.
Follow established key control policies, and credit policies, and be knowledgeable of all fire and emergency procedures.
Ensure the completion of the desk agents’ AM/PM checklist.
Handle guest situations as they arise in a calm and professional manner.
Be an expert in all employee duties to ensure you are “leading by example” in all that you do.
Maintain professional contact via telephone with all other hotel departments.
Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
Maintain cleanliness, and organization of back office, front desk, and front desk closet, as well as an inventory of office supplies.
Counsel and coach employees when necessary, using accurate documentation and techniques.
Ensure all employees complete their duties before departing, and that they are posted at their stations on time.
Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
Accountable for meeting or coming in under payroll and expense budgets.

Please send your resume to laura@dcglobaltalent.com

Front Office Supervisor Vacancy Grand Cayman | Front Office Supervisor Jobs Grand Cayman | Front Office Supervisor Grand Cayman